SugarCRM SAML Password Management Support

From version 6.1 of SugarCRM has been introduced support for SAML. Recently, with version 6.2 of SugarCRM, I had an urgent need to use SAML support, I discovered, however, that does not work properly, the documentation is also wrong. I opened a support ticket to SugarCRM, but response times were very long. I also opened a Bug. Given the response times I preferred to solve the problem alone.

I attach the notes (HOWTO SAML Password Management) I wrote to the SugarCRM Support, about the desired behavior on SAML, maybe could be useful to some of you. I think that SugarCRM is still far from being considered Enterprise.

HOW TO SAML Password Management (Note) [slideshare id=8360583&w=600&h=510&sc=no]

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Antonio Musarra

I began my journey into the world of computing from an Olivetti M24 PC ( bought by my father for his work. Day after day, quickly taking control until … Now doing business consulting for projects in the enterprise application development using web-oriented technologies such as J2EE, Web Services, ESB, TIBCO, PHP.

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  • John Mertic

    Hi Antonio,

    We have corrected the docs for 6.2.1, and we will be also updating the library in a 6.2 patch release to gain compatibility with more SAML providers.

    Thanks for helping bring this issue to light!


    • Antonio Musarra

      Hi John,
      Thanks for your feedback.
      Frequently I read your interesting blog.
      I must congratulate you for the sake of simplicity of your book “The Definitive Guide to SugarCRM: Better Business Applications,” which I read as soon as it came out.


      • Pietro Marcelli


  • Ugo Nuvoloni

    Ricordiamoci sempre che si impara dalle critiche, non dai complimenti. … ottimo lavoro Antonio!